Policy Book, cancel tickets

Ticket booking and cancellation policy:

- Once you have paid your 30%, your trip is confirmed.
- Promotions and sales require the full 100% of the fee to receive a booking confirmation.
- For Promotions and sales, the same rules of cancellation and refunds apply.
- Any cancellation of a booking must be in writing and shall only be effective upon its acknowledged receipt by company.
- No refunds are given in case of 'force majeure'.
- No refunds are given if the client leaves the program after it has begun for any reason whatsoever or miss any scheduled sightseeing or visit or no showing up.

✅ SMALL GROUP TOURS:
- If cancelled up to 15 days before the tour starting date, free of charge.
- If cancelled 15 days or less before the tour starting date, 30% of the total amount is charged (deposit).
- If cancelled 7 days or less before the tour starting date, 55% of the total amount is charged (30% deposit + 25% late cancellation fees).
- If cancelled 2 days or less before the tour starting date, 100% of the total amount is charged.

✅ PRIVATE SET TOURS:
- If cancelled up to 45 days before the tour starting date, free of charge.
- If cancelled 45 days or less before the tour starting date, 30% of the total amount is charged (deposit).
- If cancelled 15 days or less before the tour starting date, 55% of the total amount is charged (30% deposit + 25% late cancellation fees).
- If cancelled 7 days or less before the tour starting date, 100% of the total amount is charged.

✅ PRIVATE CUSTOMISED TOURS: 
- The 30% deposit is non-refundable.
- If cancelled 7 days or less before the tour starting date, 55% of the total amount is charged (30% deposit + 25% late cancellation fees).
- If cancelled 2 days or less before the tour starting date, 100% of the total amount is charged.

 ✅  For children policy: Children 4 years old to sleep, ride with parents for free. Children 5 - 8 years old charge 75%, children 9 years and older are charged as adults.